In an era of relentless digital evolution and paradigm shifts in working models, democratized AI-driven business processes are the future.
For over two decades, organizations have relied on traditional Business Process Service (BPS) models, often characterized by offshoring, labor arbitrage, and cost-cutting. However, these legacy approaches aren't cutting ice anymore for companies trying to meet today’s increasingly dynamic and complex requirements.
Businesses now need a new way to operate—one that is intelligent, agile, and future-ready. To stay ahead, they need a partner who can help them sprint past the competition by leveraging innovative technologies coupled with domain expertise. With customer-centric excellence at the core of our philosophy, we believe Mindsprint’s AI-first Intelligent Enterprise Operations (IEO) is your ideal partner in shaping a sustainable business.
The Uncomfortable Truth About Legacy Business Process Services (BPS)
Before exploring the potential of IEO, it’s crucial to understand why traditional BPS is no longer effective.
What are its key shortcomings and why is it losing relevance in today’s fast-evolving business environment?
Key challenges of traditional BPS:
1. Data Silos: Information remains fragmented across disparate systems, preventing businesses from gaining a holistic view. For instance, a financial services company struggling with fraud detection might find that data silos hinder pattern recognition and timely intervention.
2. Reactive Decision-Making: Decisions are based on historical data rather than real-time insights, leading to missed opportunities. An energy company relying on legacy BPS may fail to react swiftly to market price fluctuations, losing revenue in the process.
3. Lack of Agility: Traditional BPS models are too rigid to adapt quickly to market shifts. A retailer facing an unexpected surge in demand may lose sales due to inflexible processes.
4. Manual Overload: Repetitive, manual tasks consume valuable time and resources. For example, a healthcare provider bogged down by paperwork might struggle to focus on patient care.
These limitations highlight the urgent need for a paradigm change in the approach - one that’s specifically designed for the modern business landscape.
AI adoption is already on a steeply rising trajectory. A recent study show that 72% of respondent companies now use AI in some form or the other, up from 50% in previous years. Additionally, 75% expect generative AI to disrupt their industries soon.
Intelligent Enterprise Operations: The Next Step in BPS Evolution
Mindsprint’s Intelligent Enterprise Operations (IEO) marks a fundamental shift in how businesses manage operations. By combining deep domain expertise and delivery excellence with process discovery, intelligent automation, and data analytics, IEO is revolutionizing business processes execution to future-proof enterprise operations.
Our Approach to Delivering Transformation
1. Discover to Transform
Our proprietary philosophy is anchored in four synchronized steps Evaluate, Embark, Execute and Elevate – methodically segmented into two phases: “Discover” and “Transform”. This holistic and systematic approach plays a crucial role in shaping a clear transformation roadmap, ensuring that businesses have a strategic approach to modernization through the potent combination of “Process Discovery + Intelligent Automation”.
Discover phase: The Discover phase starts with “Evaluate” step, in which the as-is process & technology maturity level is analyzed followed by “Embark” during which a detailed AI enabled digital value stream mapping is carried out to identify the areas and processes that are ideal candidates for the transformation journey. This phase is characterized by establishing robust operational excellence guardrails, capturing extensive data and analyzing it using process and task mining techniques. The results derived from this phase define when and how to optimally integrate human ingenuity and efforts, with intelligent automation to unlock new levels of enterprise excellence.
Transform phase: The first step in this phase is “Execute” involving the development and deployment of our innovative, fit-for-purpose technology solutions – ranging from rules-based automation and traditional AI/ML technologies to advanced, modern AI technologies like Generative and Agentic AI that are reshaping legacy BPS models. Our Hyper automation CoE ensures responsible scalability of the solutions mix during the “Elevate” step - the final step of the “Discover to Transform” journey designed in a way to provide consistent business outcomes and faster ROI realization for our clients.
2. Data and Analytics
Our solutions span the entire analytics and BI value chain, from real-time data capture and analysis to building interactive dashboards with automated insights. With the ability to analyze structured and unstructured data at scale to predict trends and prescribe improvements we enable data-driven actions across business functions – finance operations, supply chain, procurement, manufacturing, risk & compliance, human resources and customer support.
The Mindsprint Difference: Enabling Customers to Lead the Future
At Mindsprint,
We empower customers to smoothly navigate the rapidly changing business and digital landscape through our:
● Extensive Subject Matter and Process Expertise: We understand the unique challenges and opportunities faced by different business functions and suitably tailor our solutions to meet their specific needs.
● AI Fusion Skills: Our team of experts harness the power of AI responsibly and effectively, fueling smart decision making and maximizing outcomes with minimal resources
● Human Centered AI-Driven Culture: We encourage a bottom-up approach towards AI-driven modernization where employees collaboratively ideate with leadership, AI and domain experts through multiple forums and channels for continued AI penetration and democratization.
● Customer-Centric Flexibility: Driven by our agile operating model, we exhibit unwavering adaptability and reliability in meeting evolving customer expectations and operational challenges. By placing our customers at the center of every operational and delivery excellence initiative, we have successfully transitioned, managed and streamlined complex business processes across diverse geographies – ensuring compliance and alignment with shifting market dynamics.
Customer success stories
1. Transforming Accounts Payable for a Leading Airline Company in Middle East
Mindsprint performed a digital value stream mapping and analysis (process discovery study) for transforming the accounts payable processes covering two locations. Six improvement opportunities were identified for execution (standardization, optimization, and automation) that was potentially giving customer efficiency gains to the tune of 40% and reduction in cycle time by 50%.
2. Enabling Touchless Shipment Documentation for a Global Food & Agri Major
Mindsprint helped automate the customers’ outbound documentation processes that involved processing and analysis of unstructured data using an amalgam of technologies including IDP, RPA combined with AI/ML cognitive wrappers. The outcomes resulted in 60% conversion of unstructured data into structured formats leading to 50% improvement in efficiency.
Take the first step towards your future with Mindsprint
The time to act is now. The world is changing rapidly, and businesses that cling to outdated BPS models will be left behind. Intelligent Enterprise Operations paves the way for a brighter future - where businesses are augmented by AI to achieve unprecedented levels of operational excellence. With Mindsprint as your trusted partner, you are not just keeping pace with the change- you’re leading it.
We're ready to help you take the first step on that journey.
Contact us today to learn more about how our Intelligent Enterprise Operations can future proof your enterprise operations.
GV comes with a rich and varied experience of over 30 years spanning across the conventional & services industry. He was involved in setting up the Business Process Services vertical and played a key role in establishing it as a strong capability center, contributing to cost efficiency and value delivery for its customers & stakeholders. This vertical has been consistently recognized for its Talent Management, Process Improvement, Innovation & Value Creation, by various forums in India and Asia. His expertise includes service Delivery, solutions, and business process transformations with prior stints at Accenture & Ashok Leyland. He is an accountant by profession and holds an MBA from Southern New Hampshire University.
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